Memberships are designed to be personal and non-transferable. Each membership is linked to a specific Guest, and treatments can only be booked for the registered member. This ensures that we can provide a consistent, personalised experience for each of our valued members.

Yes, you can use your membership for a Pair / Duo session, but with a caveat. The membership benefits will only apply to the registered member's portion of the session. The second guest will need to pay for their part of the session separately. We recommend contacting our customer service team for assistance in booking these special sessions to ensure everything is arranged correctly.

We offer flexibility with our memberships while also encouraging guests to build a relationship with their preferred location. When joining our Membership programme, you'll select your primary Studio. However, you're welcome to redeem your sessions at any of our flagship Studios. If you encounter any difficulties booking at an alternate location online, please don't hesitate to reach out to our team at hello@masaj.me. We're here to ensure your MASAJ experience is seamless, regardless of which studio you visit.

The duration of each membership is tailored to the specific package you choose. Each membership comes with a set number of treatments and an associated time period. For transparency and ease of planning, the expiry date will be clearly displayed at the point of purchase. We recommend keeping track of this date to make the most of your membership benefits.

We understand that plans can change. All bookings, including those made with a membership, are subject to our standard Terms and Conditions. This includes our usual cancellation policy, which helps us manage our schedule effectively and ensure availability for all our guests. In the event of extenuating circumstances, we encourage you to contact us as soon as possible, and we'll do our best to accommodate your needs.

We've designed our memberships to offer you flexibility and choice. You can book any service type, provided it aligns with the session length defined in your Membership package. This allows you to tailor your MASAJ experience to your changing needs and preferences, whether you're in the mood for a relaxing massage or a more targeted treatment.

If you have any additional questions about our membership programme or need further clarification, please don't hesitate to contact our friendly customer service team. We're here to ensure you get the most out of your MASAJ membership experience.